Privacy Policy — Dr. Vatsal Khetan | Khetan Knee N Shoulder Clinic
Effective Date: 22 May 2026 Last Updated: 22 May 2026
1. Introduction
Welcome to drvatsalkhetan.com, the official website of Dr. Vatsal Khetan, Senior Orthopaedic Consultant and Founder of Khetan Knee N Shoulder Clinic, located at SK Pandey Complex, Betiahata Rd, beside Union Bank, Betiahata, Gorakhpur, Uttar Pradesh 273001.
We are committed to protecting the privacy and confidentiality of every visitor, patient, and user who interacts with our website. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal data.
By using this website, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue use of the website.
2. Information We Collect
We may collect the following types of information:
a) Information You Provide Voluntarily
- Name, phone number, and email address when you fill out the appointment/contact form
- Medical concerns or queries shared via the contact form or WhatsApp
- Feedback or messages submitted through the website
b) Information Collected Automatically
- IP address and browser type
- Pages visited, time spent on the website, and referring URLs
- Device type and operating system
- Cookies and similar tracking technologies (see Section 6)
c) Information from Third-Party Platforms
- If you interact with our social media pages (Facebook, Instagram, YouTube) or click embedded Google Maps, those platforms may collect data per their own privacy policies.
3. How We Use Your Information
The information we collect is used for the following purposes:
- To respond to appointment requests and patient inquiries
- To communicate important updates about our services
- To improve the content and functionality of our website
- To send occasional health-related or clinic-related information (only if you have opted in)
- To analyse website traffic and user behaviour using tools like Google Analytics
- To comply with legal obligations under applicable Indian law
We do not use patient-submitted data for advertising or marketing without explicit consent.
4. Medical Information Disclaimer
Any medical information shared with us through this website (such as symptoms or queries in the contact form) is used solely to respond to your inquiry. This website does not provide formal medical advice, diagnosis, or treatment. Please consult Dr. Vatsal Khetan or a qualified healthcare professional for any medical decisions.
We treat all health-related information with the highest degree of sensitivity and confidentiality.
5. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We may share information in the following limited circumstances:
- Service Providers: Trusted third parties who help operate the website (e.g., hosting provider, email services), bound by confidentiality agreements
- Insurance & TPA Partners: If you have opted for cashless treatment assistance, necessary information may be shared with your insurance company or TPA with your knowledge and consent
- Legal Compliance: If required by law, court order, or government authority under Indian law (including the Information Technology Act, 2000)
6. Cookies Policy
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us:
- Remember your preferences
- Understand how visitors use the website
- Improve website performance through analytics
Types of cookies used:
- Essential Cookies – Required for the website to function properly
- Analytics Cookies – Google Analytics to track website traffic and user behaviour
- Third-Party Cookies – YouTube video embeds, Google Maps may set their own cookies
You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
7. Google Analytics
We use Google Analytics to understand how users interact with our website. This tool collects anonymised data including pages visited, session duration, and user location (city level). This data is processed by Google as per their Privacy Policy. No personally identifiable information is shared with Google Analytics.
You can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.
8. Third-Party Links
Our website may contain links to external websites such as:
- Google Maps
- YouTube (patient testimonial videos)
- Social media platforms (Facebook, Instagram, YouTube)
We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies independently.
9. Data Security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These include:
- Secure HTTPS encryption on the website
- Restricted access to personal data submitted via forms
- Regular review of data collection and storage practices
However, no method of transmission over the internet is 100% secure. We encourage you to exercise caution when sharing sensitive information online.
10. Data Retention
We retain your contact and inquiry data only for as long as necessary to fulfil the purpose for which it was collected or as required by applicable law. You may request deletion of your data at any time (see Section 12).
11. Children's Privacy
Our website is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If a parent or guardian believes their child has submitted information on our website, please contact us immediately and we will delete such data.
12. Your Rights
As a user, you have the following rights regarding your personal data:
- Right to Access – Request a copy of the personal data we hold about you
- Right to Correction – Request correction of inaccurate or incomplete information
- Right to Deletion – Request deletion of your personal data (subject to legal obligations)
- Right to Withdraw Consent – Withdraw consent for communications at any time
- Right to Complain – Lodge a complaint with the relevant authority under Indian IT law
To exercise any of these rights, please contact us using the details in Section 13.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
Dr. Vatsal Khetan | Khetan Knee N Shoulder Clinic SK Pandey Complex, Betiahata Road, beside Union Bank, Betiahata, Gorakhpur, Uttar Pradesh – 273001
📞 Phone: +91-9662365917 📧 Email: drvatsalkhetan@gmail.com 🌐 Website: www.drvatsalkhetan.com
14. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically. Continued use of the website after any changes constitutes your acceptance of the updated policy.
This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.